Privacy Statement
This Statement was last updated on 30 September 2025.
Walsh Bay Partners Pty Ltd ACN 48 160 258 097 (‘we’, ‘our’, ‘us’, is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy (Policy) sets out how we collect, use and share your personal information and how to contact us with any queries or concerns.
While we may update our Policy from time to time, the most recent version of this Policy will always be available on our website. If we change the Policy in any material way, we will post a notice on our website along with the updated Policy. We may also contact you via your contact information on file, for example by email, notification or some other equivalent measure.
If you have any queries, concerns or complaints about how we handle your personal information, please contact out Privacy Officer in the first instance:
Privacy Officer Contact: William Cottam
Email: William.cottam@wbpartners.com.au
Postal address: P.O. Box Q239 QVB Sydney NSW 1230
Attention: Privacy Officer
Walsh Bay Partners Pty Ltd
If our website contains links to other websites. When you click on a link to another site, you are no longer subject to this Policy.
1. What types of information do we collect and why?
In the course of providing our services, we collect personal and other information about our clients and how they interact with us and our services. When you provide us with your personal information, you are agreeing to our collection and handling of your personal information in accordance with this Privacy Policy. We collect personal information through a number of mechanisms, including:
Collection from you: we collect and store information you provide directly to us (either in person, by email, by phone, or by any other direct means) in order to deliver our services. This includes:
- Contact information: such as your name, address, email address, telephone number;
- Personal information: such as your Tax File Number/s, date of birth and driver’s licence and passport details;
- Financial and credit information: such as details of investments that you may hold and any entities you may control, any self-managed superannuation fund and bank account/s details; and/or
- Business details: such as your Australian Business Number, Trust details or related entities.
1.1 Communications: when you communicate with us, we collect information such as your contact details (such as email address or phone number). You can elect to not receive communications from us by contacting our Privacy Officer.
1.2 Through other sources: where necessary, we also collect your information from publicly available records. Where appropriate and necessary to do so we collect information from public records such as those maintained by the Australian Securities and Investments Commission, Australian Financial Security Authority (such as the Personal Property Securities Register), and land titles offices in each state. We may do this where it is unreasonable or impractical to collect this information from you.
1.3 Sensitive Information
We may collect information considered to be sensitive information in the Privacy Act. We may collect health information or membership of a professional association in order to scope our advice in the most effective possible means.
We will only collect this information directly from you or where we have your consent to collect the information from a third party.
You have the option of not identifying yourself or interacting with us using a pseudonym to make general inquiries about the services that we offer, however, we may not be able to provide services to you without this information.
2. How do we use your personal information?
We will only use your information for the purposes for which it was collected (primary purpose) or a related purpose, or in the case of sensitive information, a purpose directly related to that primary purpose and if it would be reasonably expected by you or where we have separately obtained your consent.
We use personal information for the primary purpose of providing our services, and for other purposes related to that primary purpose.
How we use the information we collect depends, in part, on which services you use, how you use them and any preferences you have communicated to us. If you would like to restrict how your personal information is handled beyond what is outlined in this Policy, please contact our Privacy Officer.
2.1 We may also use your personal information where that use is required or authorised under an Australian law, including to fulfil our own obligations.
2.2 Use of Artificial Intelligence Systems
We may utilise some artificial intelligence systems to provide you with our services. This includes the processing of personal information by securely controlled artificial intelligence systems. We may use these systems to draft internal notes and reports.
If the collation of personal information results in creating new personal information (such as allowing a view of your financial position) we will always verify that we are permitted to hold this information.
We always ensure that where these artificial intelligence systems are used, they are only in related to what we are permitted to hold in relation to our services and do not disclose your personal information outside of our organisation. If you have any concerns or questions about our processing of your personal information using artificial intelligence, please contact our Privacy Officer.
2.3 Disclosure of personal information to third parties
We may disclose your information to third parties who assist us in providing, managing and administering our services. We will also disclose your personal information where such disclosure is required or authorised by Australian law.
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- We disclose your personal information to third parties that:
- Administer our managed investment funds, including processing of investment applications – Apex Group Australia;
- Third-party investment managers (both locally and overseas) for investment products that we have recommended to you; and
- Other purposes related to the above.
- We do not sell or license your information to third parties.
2.4 Sending information overseas
Other than as detailed in 2.3 above, we do not disclose or store personal information overseas.
3. How do we store and secure the information we collect?
We store your personal information on our electronic data base system and on computers with appropriate back up and security systems.
3.1 Security and management of personal information
We will take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, modification or disclosure. We do this by:
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- Restricting access to the information only to those who need to know;
- Putting in place physical, electronic and procedural safeguards in line with industry standards;
- requiring any third-party providers to have acceptable security measures to keep personal information secure;
- limiting internal & external access to the information we collect about you;
- imposing confidentiality obligations on our employees;
- providing privacy training (including on the appropriate use of systems) to those who are responsible for handling your personal information;
- only providing access to personal information once proper identification has been given.
While we take all steps reasonable in the circumstances to protect your information, in the unlikely event a data breach occurs, we will notify you in accordance with our obligations under the Privacy Act.
If we no longer require your personal information, and are not legally required to retain it, we will take reasonable steps to destroy or de-identify the personal information.
4. How to access and control your information?
4.1 Accessing the information we hold about you
Under the APPs you may be able to:
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- obtain a copy of the personal information that we hold about you; and
- identify where we have obtained your Personal Information from, if we have used or disclosed that Personal Information for direct marketing purposes.
To make a request to access this information please contact us in writing. We will require you to verify your identify and specify what information you wish to access. If eligible, we will grant you access to the information within 30 days.
If we accept your request for access, we may charge a fee to cover the costs of retrieving, reviewing and copying any material requested. However, we will never charge you for making a request to access information itself.
We will provide written reasons if your request (or any part of it) is rejected, as well as providing details for making a complaint about the refusal if necessary.
4.2 Updating your personal information
We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date. Please contact our Privacy Officer if you believe that the information we hold about you requires correction or is out of date.
We endeavour to process any request within 30 days and will provide written reasons if your request is rejected, as well as providing details for making a complaint about the refusal if necessary.
5. Complaints
If you are concerned that we have not complied with your legal rights or the applicable privacy laws, contact our Privacy Officer in the first instance. Please provide a thorough description of your concerns and a response will be provided within a reasonable period. All complaints must be in writing.
When processing a compliant regarding your privacy, we will require you to provide us with information to confirm your identity before processing a request related to information we may hold about you.
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner as follows:
Director of Compliance Office of the Australian Information Commissioner
GPO Box 5288
Sydney NSW 2001
For more information on privacy see the Australian Information Commissioner’s website.